Our Terms and Conditions
We sell our products to you and provide our services and use of our website subject to the conditions
below. Please read these conditions carefully before purchasing. By placing your order, you signify
your agreement to be bound by these conditions.
1. Privacy
We do not share any personal information with any other company without your prior consent, and do
not sell personal information to anyone. Information you give us is used solely to communicate with
you about your enquiries, your purchase, to enable payment to be made and to make it possible for
your purchase to be sent to you. (You consent to your name, address and contact details being given
to couriers to enable delivery to be made to you).
However, under certain circumstances permitted under Data Protection legislation, we may be legally
required to disclose information to law enforcement or government agencies, for example for criminal
or fraud investigations.
If you make an account on our website, it is your responsibility to ensure that you keep your password
safe and use a strong enough password to prevent unauthorised access. We keep your account
information on a secure database and email servers.
We will retain personal data for seven years after the completion of your purchase or our working
relationship with you in line with UK tax requirements. We will take care to keep your data secure, but
cannot be held liable for any loss sustained by you if unauthorised access to data is obtained.
We may provide links to websites or online platforms operated by third parties. We cannot be held
liable for the accuracy of content or the security of these sites, and you access these links / sites at
your own risk.
We do not store information about you in cookies. The only information which may be stored is
shopping cart and wish list data. These cookies do not track you for advertising purposes.
2. Electronic communication
We use email to communicate with you. You consent to receive emails (electronic communications)
from us concerning your order. You agree that these electronic communications and your emails and
electronic orders are legal agreements and as valid as communications in writing.
3. Payment security
We accept 5 forms of payment: bank transfer, cheque, PayPal, debit and credit card payment via
PayPal and Zettle, and cash on collection.
We use PayPal and Zettle for all card transactions. We do not therefore store any card details as this
is solely handled by PayPal and Zettle. PayPal and Zettle use SSL technology to encrypt your
information.
We are not responsible for any loss of cheques in transit to us.
We do not have access to your bank details when you make a bank transfer payment. This may be
the most secure payment method as this is controlled by your bank’s security system.
4. Copyright
All text and images are our property or the property of our suppliers. You agree not to copy these
without our consent.
5. Product information
We endeavour to ensure that the information on our website is accurate and reserve the right to
update information and correct errors or inaccuracies without prior notice. Please read our summary
of condition terminology which is used in the descriptions. The descriptions are to some extent
subjective and customers should satisfy themselves prior to purchase that the condition matches the
description. Purchasers can view any items by appointment. Please note that prices are subject to
change without notice – this is likely in relation to fluctuations in currency exchange rates.
6. Conditions of sale
We will send you an e-mail confirming receipt of your order. However, the contract of sale is not
concluded until we have sent the product to you and have sent you an email confirming that the
product has been sent. We try to keep our website up-to-date regarding stock availability. However,
should any item be unavailable after order, we will offer you a comparable alternative or full refund if
funds have been transferred. We reserve the right to accept or decline your order for any reason at
our discretion.
For items which are specially ordered for you from other suppliers, there will be a charge for
cancellation. The charge will depend on the goods ordered.
For custom work and repairs / midi fitting, cancellation is only possible before any work has been
started. If cancellation is necessary after the work has been started, there will be a charge depending
on how much work has been carried out. Sometimes custom work such as MIDI fitting / manufacture
/ repair / orders from other suppliers can take longer than predicted and therefore time estimates for
work are approximate and should not be relied upon. We will try to keep the customer informed of
any changes in time scale.
For all sales and work, no goods will be dispatched until full cleared payment has been received.
7. Delivery and receiving goods
Delivery times quoted are our best estimates but cannot be guaranteed. Sometimes couriers can
experience delays due to severe weather or customs clearance. In this eventuality, we will try to keep
you informed of progress.
If your order is damaged in transit, please let us know immediately so that we can rectify matters.
If your order is lost or damaged after it has been delivered to you, your nominated neighbour or your
designated safe place, we cannot accept any liability for loss or damages.
If we are receiving an item from you by courier, it is your responsibility to ensure that we receive it in
good condition. Please also provide a tracking number and estimated date of delivery. Normally we
expect all items to be fully insured by you. If you are sending a particularly valuable item, please
inform us of an estimated value before sending.
8. Customs and taxes
Items to be dispatched to countries outside the UK may be subject to import taxes at the destination.
These charges are your responsibility, and you should check with customs in your country – you are
the importer.
9. Returns
If you buy online in the UK without prior viewing of the instrument, and on receipt and inspection of
your purchase you decide that your accordion is not suitable for you, you can return it to us for a
refund or replacement. You must let us know in writing or by email if you wish to do this and return it
within 14 days of receipt. You are responsible for ensuring that the item is returned to us unused and
in the condition in which it was sent to you, and for the cost of return to us. You are also responsible
for ensuring that the goods arrive at our premises. Note that all items can be viewed prior to purchase
if you wish. Business customers are not entitled to return orders unless agreed with us.
For custom work, work will normally commence within this 14-day period. Therefore, please note that
your cancellation right will end when performance of the service commences. See point 6 above
relating to services - if cancellation is necessary after the work has been started, there will be a
charge depending on how much work has been carried out.
If the item supplied is defective, you should inform us as soon as possible. We will then arrange to
replace the item if a similar item is available, repair the item or give you a refund. You are responsible
for any costs in returning the item to us and are also responsible for ensuring that the goods arrive at
our premises in the condition in which they were sent to you. Please note that the guarantee will be
voided by third party or other work on the products.
We suggest that you insure the goods when shipping back to us; insurance claims are your
responsibility.
10. Limitation of liability
We are not liable for loss of business or income resulting from your use of our services or products
under any circumstances.
11. Our Guarantee
All of our new products and services have a one year guarantee. Used products are also fully
guaranteed. You should notify us of a problem as soon as is practicable. The guarantee will be void
by third party work on the products.
Our contact details
www.ScotlandAccordions.co.uk is our website address.
Email: info@ScotlandAccordions.co.uk